Shipping policy

Shipping & Delivery Policy

At the Welsh Astronomy Centre, we aim to deliver your order quickly, securely, and with care. We work with trusted UK couriers to ensure your items arrive in excellent condition and on time.

Dispatch Times

Orders are usually processed and dispatched as swiftly as possible, often within 1–2 working days. During busy periods, dispatch may take slightly longer, but we’ll always aim to keep you informed.

Delivery Options

We offer a range of UK delivery options to suit your needs, including standard and express services. Delivery timescales and costs may vary depending on the size, weight, and destination of your order.

Shipping Charges

Delivery charges are calculated at checkout based on your order and location. These rates are subject to change, so please refer to the latest information during checkout.

Order Fulfilment

Some items, as clearly stated on the product page, may be fulfilled directly by our partners or manufacturers. In these cases, your order will be shipped to you straight from the brand’s warehouse. This helps us provide a wider range of specialist equipment and may result in slightly different delivery times.

Order Tracking

Once your order has been dispatched, you’ll receive tracking information so you can follow your parcel’s journey right to your door.

Delivery Areas

We currently deliver throughout the United Kingdom. For enquiries about international shipping or remote UK locations, please contact us directly.

Delivery Issues

If you experience any problems with your delivery, please get in touch with our team as soon as possible so we can resolve the issue promptly.